FAQ

General Information

What are Pala Supply Co. School Kits?

They are prepackaged school supply kits tailored to specific grade levels and teacher-approved supply lists. Each kit is packed in a reusable box with integrated carry handle holes (or durable plastic bags, upon request) for easy transport and distribution.

What items are included in the kits?

Kits may include name-brand, high-quality items such as:

  • Dixon Ticonderoga pre-sharpened pencils
  • Crayola crayons and markers
  • Elmer’s glue
  • Expo dry erase markers
  • Fiskars scissors
  • Mead notebooks
  • Plastic poly folders
  • Wescott rulers
  • Kleenex tissues
  • Germ-X hand sanitizers

Are there any extra items included?

Yes, each kit contains bonus parent value-added items, including:

  • FREE Crayola and Prang Projects & Activity Sheets
  • FREE motivational pencils
  • A 50% discount coupon for backpacks, student planners, science boards, and more from the website
  • An ABCMouse.com promotional offer: $5 for two months, followed by $14.99/month until canceled.

Safety, Quality, and Guarantees

How does Pala Supply Co. ensure product safety and quality?

All products are:

  • CPSC and ASTM safety-tested
  • Nontoxic
  • Backed by manufacturer warranties

Is there a satisfaction guarantee?

Yes, satisfaction is guaranteed. Kits are delivered with the correct products, as listed in the quote, and include no backorders.

What happens if a product is damaged or defective?

The kits include a replacement warranty for all non-consumable items, valid throughout the entire school year.

 

Pricing and Fundraising

What is the pricing structure for these kits?

Pala Supply Co. guarantees the lowest prices with no hidden costs or fine print. Schools can approve the pricing before orders go live.

Can schools use the kits as a fundraising tool?

Absolutely. Schools can increase kit prices to generate extra funds. After delivery, Pala Supply Co. will send a profit refund check to the organization based on the chosen markup.

Is there an upfront cost or financial risk for the school?

No upfront payment is required. Schools do not handle money or manage orders, as everything is processed online.

Ordering and Delivery

How do parents place orders?

Parents order directly online through a custom webpage created for each school, which includes:

  • The school’s mascot logo
  • Special school information
  • Tailored grade-level kits

What is the process for distributing the kits?

Kits are delivered directly to the school, free of charge, and labeled with the student’s name. This makes distribution before the school year begins quick and efficient.

Is there a minimum order requirement?

No, there are no minimum order requirements or long-term contracts.

When are kits delivered?

Kits are delivered to schools before the start of the school year. Timely delivery is guaranteed, and all items listed in the quote will be included.

What is the typical timeline for the School Kit sale?

  1. Schools email supply lists to Pala Supply Co. for a no-obligation quote.
  2. Receive and approve personalized quotes for each grade level (Reserve early to secure discounts and bonuses!)
  3. Pala Supply Co. prints and sends parent order information letters.
  4. Kits go online for sale (most schools start by May 1).
  5. Schools distribute order letters and advertise the sale.
  6. Parents place orders online until June 9, 2025.
  7. Kits and any bonuses are delivered to the school before the fall term.

Marketing and Support

Does Pala Supply Co. provide promotional materials?

Yes, free marketing materials include:

  • Parent order information letters
  • Outdoor driveway signs
  • School posters
  • Social media images for platforms like Facebook and Instagram

How can the school advertise the sale?

Schools are encouraged to advertise through:

  • Social media (Facebook, Instagram)
  • Phone call-out systems
  • Text alerts
  • School marquees
  • Posters and driveway signs

What support is provided during the sale?

A dedicated Customer Success Manager is available to assist with any questions or issues throughout the process.

Can schools track sales?

Yes, student and parent sales reports are available anytime.

Special Bonuses and Discounts

Are there any bonuses for early reservations?

Yes, schools that reserve by February 28 can receive Crayola Colors of the World Classpacks, which include:

  • Broad Line Washable Markers (10 sets of 24 colors, 240 pcs)
  • Colored Pencils (10 sets of 24 colors, 240 pcs)
  • Crayons (20 sets of 24, 480 pcs)
  • Model Magic primary colors (75 packs and a classroom ideas book)

Can schools purchase additional Crayola Classpacks?

Yes, schools can order extra Classpacks at a 50% discount.

About Pala Supply Co.

What sets Pala Supply Co. apart?

Pala Supply Co. is a certified Woman-Owned Business and a Texas HUB entity. The company has an A+ rating with the Better Business Bureau and contracts with TIPS and BuyBoard school district purchasing cooperatives.

Why do parents and teachers love Pala Supply Co.?

  • Parents appreciate the convenience, time savings, and one-stop shopping without the hassle of visiting multiple stores.
  • Teachers value knowing that students have all the required supplies on the first day of school.

STILL HAVE QUESTIONS?

For additional questions or to discuss your school’s needs, please contact:

Pala Supply Company, Inc.
Address: 14425 N. Interstate 27, Lubbock, TX 79403
Phone: 800-236-2696
Email: orders@schoolsupplypacks.com

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